Hello, I have signed up for the virgin media free trail a month ago but have not received any email to enable me have my account number and know my areacode for registration. I have tried all means to communicate my issue and and I am still not rece...
I signed up for a Virgin Media package on Saturday, and got an indicative date of today for my stuff to be delivered. I haven't heard anything further, so no idea whether it'll be delivered or not. I thought 'I'll log into my account to check the sta...
After upgrading to Virgin 1Gig Broadband I returned the old router via Yodel on 27/11/2024. Sine then I have received texts from Virgin asking me to return the equipment. I went on the Yodel's website to track the parcel and it says they still have i...
Hi My direct debit was due to come out my bank on the 15th, but I wasn’t able to transfer money over in time, so it was returned. It’s not showing on my bill as unpaid yet so not sure the best way to pay it. Will Virgin represent the DD or do I do pa...
Offered a contract renewal on 12/12/24, accepted offer. Received email with Contract Information Sheet, clearly states Netflix Standard. Today, 17/12/24, received email saying thank you for accepting changes to your package, changes being now Netflix...
I have a 360 box and a Gig1 connection.I can do this directly through my Netflix account (charged through Virgin), but I can't see how to upgrade Sky Cinema.Can I upgrade both directly through the Virgin account, and how much would it be? I think Net...
I am on 350 500 mbit cable internet. (i.e. free upgrade) I've had a text saying I can upgrade to 1000 mbit cable internet for £3 extra per month, but I did a bit of Googling and I think my Superhub 3 will have to be changed. If I accepted the offer...
I'm currently out of contract & looking to take a new one. On the "Manage my package" page, I have to option to "renew my current package" or to "customise my package".I wish to customise the package to remove the channel packs I do not want (namely ...
Broadband cancelled over a month ago, have requested 3 times for packaging to return their equipmentn and now getting threats they’ll charge me.Virgin are impossible to reach by phone. I have absolutely no desire to keep the useless hub and cannot wa...
Hello, how can I cancel TNT won’t let me on the site which is silly if you only want certain competitions as a casual user. If I had know how difficult it was I’d of used another supplier
