I recently contacted Virgin to inform them of my mother's death and request that her service be disconnected on 29th November. Whilst her phone line was indeed disconnected on the correct date I've now received an invoice in my name and at my address...
I moved to a new flat in early october and ordered a VM hub, only to find that there are no coaxial outlets in the flat (the flat has recently been renovated) and only a optic fiber terminal. I switched to Zen within a week or so and during the proce...
Hi, Ive started a new contract for my wifi. I am currently a customer with virginmedia wifi and the contract is coming to an end next month. - all I have done is get a new deal. Will I be charged twice next month for both contracts? I am yet to find ...
My remote control has a couple of buttons that no longer work and I've been going round in circles trying to solve this and then when I finally go the the right section, I got a message saying that I have had a free replacement in the last 12 months...
Could somebody at VM contact me to set up VAT billing for monies already received by VM ... and then on future payments going forward.
I have also been notified by a credit report that an account in my name is in arrears. This is for a property I have not lived at in 5 years. This is no longer my account and the billing/card information does not belong to me. I either require the ac...
Hi,I recently accepted a renewal offer which stated that nothing would change. In the order documents it states: However I have just received an email from Netflix informing me that it has been downgraded. Email content:We hope you’re enjoying everyt...
Hi, I'm in exactly the same situation. Renewed contract but Netflix premium has been downgraded to standard with ads. I've just phoned retentions who advised me to change the subscription in the app and I won't be charged more, nothing they can do th...
hi. we have recently joined virgin for our broadband. we have had no welcome email so dont know our account number, in effect cant set up my account online. we have checked junk and nothing there. please can someone help.thanks.
I’m going round in circles trying to get a pod … done the connect app test and I'm getting 5 & 6 speeds in two of the rooms, the app told me took me to website to order but that directs me back to the app. Tried on chat but didn’t get further than a ...
