Cannot switch to paperless eBilling
Hi Steven, I'm having the same trouble cannot find how to sign up for ebilling. Could you drop me a message as well please? Thanks
Forum Posts
Re: Hub 3 Light Indicator Issue ...
Same issue here! The hub has had a red light for weeks. It is not hot, well ventilated. I have restarted the router (no joy), and then reset it (still no joy). Could someone from Virgin Media DM me, please, to arrange an engineer visit?
Sky Cinema and entertainment UHD
Nothing but problems with VM at the minute. I had an online renewal to keep everything I have now for a certain price. At that point on Ultimate Volt, I had Sky Cinema and entertainment UHD in my bundle. That online renewal for whatever reason disapp...
Out of Contract with an old Hub, some questions please
So it's just dawned on me that I ought to check how old my Hub is. Answer - ancient, 3.0, so no updates available and only IPv4 from the looks of it. I see I have a Black Friday deal available (who knows for how long!) to stay on my current deal for ...
Ordered wrong product
Can someone please help me? I am a new broadband customer but when I ordered I accidentally ordered Volt500 instead of Volt1gb. I am have had three separate chats with customer support that lasted hours to get my order changed post installation but i...
Re contracting nightmare
My contract is due to end and the price hike was high. I decided to move to Sky for a much better deal. Trying to cancel via chat I was persuaded to stay with a better package for £64 - more than half what I’d been quoted. No documentation was receiv...
online package too renew
Hi VM My contract is up for renewal and I’m in the same boat as the guy above, online package too renew is still showing a 30 day tnt package for around £5 more than I’m paying now, i can also change up to 350 BB for an extra 70p a month, could this ...
First direct debit not collected
joined Virgin in October, direct debit is showing on my internet banking but nothing has come out my account yet.
what is my area code?
i am trying to set up account. i do not know my area code. i am currently using virgin media internet. my postal address is bt499qn and i am in northern ireland, limavady, county londonderry.
Renewal Contract not Actioned
I've spent nearly 4 hours on chat this morning dealing with one idiot after another who can't seem to grasp a simple concept. I agreed a new contract at my existing rate at the start on November, I got all the paperwork through and thought that was i...
