why wont Virgin Media allow authentication by two factor or a pass key.
I access My Virgin Media from a desktop with no camera or fingerprint reader. Why do Virgin Media allow two factor authentication by SMS or a pass key?
Forum Posts
Resolved! Engineeer visit
Hi .I have an engineer visit booked ,I am trying to reschedule ,I have been sent links but this doesn't work ,can someone please contact me to arrange a new visit please
Contract renewal
Hi today I have received a renew contract email, I have done a quick search but couldn't see a solution, this states I can renew my contract , are these genuine my contract isn't up until the 27th September, it is giving me a price which is £3 dea...
Offers page
I’ve been sent several emails from inviting me to check out my renewal offers as I’m coming to the end of my contract. Every time I click the link I get the following screen - Is there a problem with the offers page?
Help wanted - Got my pre Contract documents but nothing else
I've received my Virgin Media Order Documents, but no communication since.My instalment is/was meant to happen today – can you help?
Unable to setup online account for family member
I don't seem to be able to setup an online account for a family member (same surname but different address/account). It says account already exists and won't let me enter a different email address as it says account already exists even though it is ...
Resolved! Recontract exclusive offer link broken
Hi,im due for my contract to expire in just over 30 days time, I’m on the 1gb ultimate volt package, with 2 extra 360 boxes also.I’ve received an “exclusive” recontract offer fixed, I assume with no changes to my package, however I can’t see what tha...
TV Package
Hi I have a TV package which includes Maxit which runs out in August, but have just been offered an early update extending my contract to next year, however the TV package offer is Maga which means I loose TNT ? Why is that are virgin no longer offe...
switching over to virgin tv 360
Could you help me out since switching over to virgin tv 360 last month we had £99 additional features and this time time round its £126 over 3 days which one day seemingly watched 10 movies when no-one was home
[SOS] [Please Help] Virgin mix up Notice of leaving and 30-day early termination, and keep charging me
My contact is 18-month ended on 22/3/2024.The T&Cs says: ...If you want us to stop providing the services at the end of your minimum period you will need to give us at least 30 days’ notice...Relevant post in this forum:https://community.virginmedia....
