Unfortunately having been a loyal VM customer for years they couldn't offer me a good deal on renewal so signed up with Sky. Sky broadband up and running for a week now but they are having trouble porting my landline over from VM, therefore unable to...
I have various old boxes and remotes. I have read there could be charges if these aren't returned. Is there a procedure I have no suitable boxes and how do I document the equipment
I know that legally we have to give 30 days notice. I have tried to give notice more than 60 days ahead but they prefer not to accept it.I sign many contracts with one or two months notice and normally the notice period is miniumum and earlier is sti...
I have had no end of issues with Virgin Media since leaving my contract last year.In the terminating of my contract I ended up having to go through the ombusdman service to resolve it who concluded the case in my favour where Virgin was ordered to gi...
Hi There,like other users I can’t switch to EBilling following the steps and link posted. Please fix this.
I am a Lasting Power of Attorney for my father, who is now in permanent care.I am trying to cancel his Virgin Media account which is £170/month (out of contract) for a service he barely used and now cannot use.Virgin are making it utterly impossible ...
Just peed Myself with laughter, had VM on the phone doing the hard sell. The lady offered Me the top package worth nearly £200 a month, for a very reasonable £99 a month. For a new customer on the website it is £85 a month with 3 months free!!, rip o...
Hi can someone please confirm that this is a genuine number 0203743 5306, from someone at virgin as they are calling regarding my current package and wanting to do a renew deal before my current on expires. Many Thanks
I’m furious with Virgin Media, and for good reason. On 2nd January 2024, I requested to have a broadband line installed. Sounds simple enough, right? Well, the saga began with installation dates being pushed back again and again all the way until 29t...
I would be very greatful if someone can please help or advise a distressed fellow customer. I was extremely upset to have had a letter to my address from BPO Collections regarding a Virgin account number that is NOT mine. It is not even remotely simi...
