I need to change the email address I use to sign-in to My Virgin Media. I have tried to do this online and I was supposed to receive a verification email to the new account. Unfortunately, this didn't arrive for a long time - so long I had given up...
Hello my service just got cut off but I agreed to pay on the 3rd so I am confused also I tried ringing but they asking for a memorable word but I’m sure I didn’t set one up when I joined as all my stuff are saved in my phone notes and nothing is ther...
We’ve had a letter saying VM are charging us £130 for not returning the old equipment. I’ve checked the Yodel tracking and it’s been sat in their national hub since the 16th, and the bill was generated on the 18thI’m so happy since leaving VM I’m rea...
hellocan someone explain how I can get a VAT invoice: I’ve asked loads of times and failed to get an answer. surely it’s something Virgin could just provide without consulting a message noticeboard
Hi.Someone in the house signed up to netflix without permission, I already have a account but someone charged it to virgin. I need to cancel this, netflix have done it their end, but apparently virgin need to do it as well,Is this something they will...
I am gutted, last night I put in my pin to view adult preview, without warning it let me into the ppv, I switched it off hoping it would re set, it never.I have just been an idiot again to put my pun in and it says I have subscribed for tonight. The...
Hi All, Recently tried to renew my mortgage and discovered that Virgin Media have added a late payment marker to my credit file, even though this payment was not late and I had previously been in discussion with Kath on this platform regarding this p...
I entered into a new contract for tv and broadband package on 11/09/2024, I have a contract sheet which was emailed to me.It clearly states initial monthly cost £69.99 per month, from month 19 it will be £156.00 per month. When I got the app and chec...
Need some help PLEASE! We've already moved from the UK 4 years ago and (finally) received a refund cheque in Greece. Its expired, its quite a big amount and we've no way of cashing it bcos we have no UK address or bank account any longer. What can we...
So my last package with Virgin had a Netflix premium added which at the time, I never signed up for, requested nor was it listed (that I could see) as an option for me to take. I'd assume this would be a choice given, otherwise why not tell me that I...
