Recent DiscussionsMilitary move - cancellation fee I am moving home within the term of my Virgin Media contract due to a military posting, to a location that does not have Virgin Media. I was informed by the Virgin Media customer services that I wo...Contract renewal issue Hi recently renewed my contract was quoted £65.70 with email confirmation. Recieved my bill and the main service price is different. How do I get this resolved as I feel I have been mislead by virgin...Password reset I have been trying for two weeks to reset my virgin media password and not receiving email either in regular or junk to reset and very frustrating need help,please SolvedDeals for oldies who don't want broadband? My 88-year-old Mum's contract is about to expire. For ages now she's just had a very basic TV package (essentially just Freeview as far as I can tell), her old Tivo box, and her landline. VM put a r...I added Premier Sport and my bill went up £27? The above is the new contract I just started 8th April. Then on the 26th of April, I called to add Premier Sports, which is only one single change I made,apparantley for £10 per month for 3 mon...Bill says paid but I haven't paid So I just looked on the app and it says that the money I owe has been paid but I haven't paid anything? It says the bill was due on the 12th and the only money I am getting on the 12th is my housing ...Unauthorised Contract Renew - Being Charged £870 for Early Disconnection Hi everyone, I'm looking for advice or shared experiences regarding an issue I'm having with Virgin Media. They are trying to charge me a disconnection fee of £873.32, even though I haven't had a va...No access to account email Hello, i am trying to change my registered account email address from virginmedia@mycompanyname.com to myactualname@mycompanyname.com and cannot. I can log in with the username virginmedia@ as i know...SolvedEnd of contract Well I must ask am I the only one in the country that retentions haven't contacted? Gave my notice 3 weeks ago due to daft renewal prices, when I did it the colleague said 'you may get call from out...Hub 5 I have been a 1gig customer for over 2 years and have just signed up for another 18 months, even though it said I would be getting a new Hub 5, yet I have not be contacted about receiving a new hub. ...
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