Dear Virgin Media Customer Service Team,I hope this message finds you well. I recently ordered broadband service from Virgin Media over the phone. During the process, I believe my email address was recorded incorrectly, as I have not received any ema...
Did anyone manage to get this sorted ? I am having same problem and given up on phone / online chat as been trying since 9 this morning. Thanks [MOD EDIT: Post split to create own thread. @Fifer9 please provide more information so the Forum can h...
Can someone please help as I’m getting to a point of utter frustration at how poor the customer service is from VMMy Netflix account on my Virgin bundle as been compromised, it’s all in Portuguese.I’ve spoken to VM numerous times, and someone told m...
Hi,I was sent the following email below after making a complaint regarding my contract renewal dispute that will cost more for less. I would like to add that in this email Virgin Media tried to contact me are lies I have had no contact by phone, mobi...
Can somebody please help me to rest my 'Memorable word' - which proved not to be :),I've looked on my account settings on the app, and online, but cannot find an option to do this.I'm trying to do this, as my contract / package has expired - I picked...
having exactly the same problem [MOD EDIT: Post split to create own thread. @bertie_B please provide more information so members can help]
I have received a VM email confirming 'we’re making for additional account users who access My Virgin Media. We’ve identified you as being an additional My Virgin Media account user. We’re letting you know that we’ll stop supporting your online accou...
I was a VM customer some 4-5 months ago.Moved out the area beyond VM availability and have now moved back.Got connected up yesterday but the virgin media app and webpage login both have my old details, as in address, says I don't have a package, old ...
Hi, In January this year it was brought to my attention via a third party that I owed Virgin £38. I called Virgin but was told this amount was incorrect, they would cancel the bill and call off all third parties. This month I reviewed my credit file ...
I don’t know my Virgin Media memorable word and would like to reset it. When I try to proceed via phone, it asks for the memorable word. What should I do to resolve this? Can you assist me?
