Managing Your Account - Cable - Page 22

Account issue

having exactly the same problem [MOD EDIT: Post split to create own thread. @bertie_B please provide more information so members can help]

additional account users no longer supported

I have received a VM email confirming 'we’re making for additional account users who access My Virgin Media. We’ve identified you as being an additional My Virgin Media account user. We’re letting you know that we’ll stop supporting your online accou...

Account number doesn't match logon

I was a VM customer some 4-5 months ago.Moved out the area beyond VM availability and have now moved back.Got connected up yesterday but the virgin media app and webpage login both have my old details, as in address, says I don't have a package, old ...

Online renewal difficulties / confusion

Hi thereI see a few people have had some issues with the online renewal thing. I think I'm one of them. I am out of contract 23/Dec I believe. I'm on what was the Ultimate Volt package with sky & tnt sports, cinema, additional box, all calls, 1gig br...

Default - Credit File

Hi, In January this year it was brought to my attention via a third party that I owed Virgin £38. I called Virgin but was told this amount was incorrect, they would cancel the bill and call off all third parties. This month I reviewed my credit file ...

I forgot my memorable word

I don’t know my Virgin Media memorable word and would like to reset it. When I try to proceed via phone, it asks for the memorable word. What should I do to resolve this? Can you assist me?

Unwanted package change

What a shambles. I tried adding TNT sports for a month via my account on the app. It didn’t go through and never got the channel. I contacted support who (after a 30 minute wait via WhatsApp) said the change didn’t go through. I pointed out that I’d...

Renewed in October with new contract, still being serviced and billed on old contract

I can see this is an issue affecting a lot of people.I have renewed my contract in October 2024 (i have a copy of both pre-contract and final contracts), i checked my first bill this month and surprise it is on the old contract and because i am out o...

My Virgin Media

I have two My Virgin Media accounts as I have two Blueyonder addresses.I have successfully got into one but I cant remember the password for the other.I have gone through the password reset proceedure but all I get is a rotating 8 which eventually ...

Resolved! Delayed Install Credit

There was a delay installing my services (VM issue). It's been up and running a couple of weeks and I hadn't heard anything about the automatic (lol) compensation. So, I got in contact with VM yesterday and a bit of back and forth the agent told me m...

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