I returned my old router as requested weeks ago. I have the yodel returns receipt and a tracking code. Yet am getting threatening emails and texts saying that I will be charged £40. Not great experience of VM tbh!
Afternoon all..I was offered a free Stream box with my upcoming broadband installation.No problem at all.But why wasn't I given the option of a 360 box? Thanking you.
I have a technician visit booked for tomorrow Mon 6th may, which can now be cancelled as the fault has been rectified. I can see the appointment in the "My Virgin Media" app and by text, but it won’t give me option to cancel the appointment. I trie...
Following on from what Oscar1820 has said, I have authorisation to renew my Dad’s package as he doesn’t get a lot of the jargon. I phoned Virgin after they’d botched several attempts at contacting him and renewing (they’d said they’d renewed his cont...
I recently purchased an upgrade to gig1 internet speeds on April 26, I got an email confirming my upgrade with an estimated activation date which was Monday 29 April but I haven’t received any updates and there’s no change in my speed. Can anyone hel...
According to my bill I've spent £6.99 on said service on 24/04/2024 which I know is impossible as I was aboard on holiday at the time.Live chat are about as much use as a wet sponge and tell me I am liable for the charge when I don't understand how I...
Dear TeamI applied for a broadband in April and I have noticed today on my credit report that Virgin Media did a hard check twice in April. I would like the hard search to be removed from my credit file as I never made credit applications with Virgin...
Hi VM,So, the charges you slapped on my account for non-kit return are sorted. It was 100% a VM issue and VM Staff eventually turned up without an appointment (VM having cancelled on the morning of the original agreed appointment) the day before the...
Hi guys, been with VM for 18 months, have Gigabit internet, TV in 2 rooms with Sky Sports, TNT and Sky Movies and an o2 Sim. My original price was £60 VM, £30 O2. When my contract ran out my price just for VM was going to go up to £170, after speakin...
