I'm trying to get hold of someone at Virgin to get a cable repaired urgently. I'm having some building work done and the cable was cut this morning. I work from home a lot so this is pretty urgent. I've tried customer services and none of the phone o...
I had an accident on 3rd June 2024 which resulted in needing surgery on my tibia on a virgin media property and am wondering how to start a claim also took photos with a ruler to see how far the drain goes down which was 28cm
I recently arranged a new package over the phone with VM agent. I was billed twice at more than double the agreed amount. I cannot get through to rectify because I cannot remember my memorable word. How can I speak to someone to get this rectified?
I need to change or set up my memorable word (so I can upgrade my set top box as requested by Virgin, though as that is to ensure I can continue to use Netflix which I’ve never been able to activate, I don’t know if it’s worth the effort!) I took ove...
Hi first time poster.I received some TV upgrade options in my account as I currently have broadband only. I used to have TV but cancelled due to price, however the Black Friday deals were competitive.went through all the steps to upgrade, never got ...
After switching contracts, my bill has been all over the place, with the latest showing as being in credit.The DD was due 2nd Dec, so I was expecting a credit to my Bank, but haven't had one, or a debit for that matter.Am I reading things right?
I really hope someone can help me here as this is causing great distress so close to Christmas.On the 8th July I was out of contract and VM sent me pre-contract documents stating that my new minimum contract length was 1 month, which I accepted as I ...
HelpI had forgotten my password and Virgin told me to sign on with another e mail address Now I can't change it back and I am not receiving e mails on my imac and i cannot set up an account. I am, however getting emails on my phone and Ipa since they...
I informed Virgin Media in Sept that I would be moving on 1st November to a property which they do not supply. On 2 occasions I have sent utility bills showing the new address, as requested, yet they refuse to close the account and I now have an ove...
I have been trying to switch to paperless billing. Options don’t work. Can you help?
