In November of last year I had notification on my virgin app that my contract was soon to expire and they offered me a new 18 month contract of 78.80 - grab it while you can. Which I did. I received the new contract by email and thought that was it. ...
I HAVE BEEN TRYING FOR WEEKS TO RESOLVE THIS!! I CANNOT AFFORD TO KEEP PAYING 80 POUND A MONTH I WILL BE CANCELLING VIRGIN INTERNET IF THIS IS NOT RESOLVED. I moved into my home in September 2024 and the first bill was quite high at around £95.The b...
Hi,A while ago I was receiving Virgin Media emails to my Gmail account but now they've stopped. I have been trying to log into my VM account for some time now and every time I do I get the message "Your email or password was incorrect. Please try ag...
On the 17th December, I accepted a renewal offer for my virgin media package. Received the contract and documents via email. Renewal cost was £79.97Payment taken in January was for £105.after spending nearly an hour on the phone yesterday, transferre...
Has anyone heard of the outreach team who apparently have better offers than the retention team? I was told today by Michael a senior manager in the retention team that they would phone within 24 hours.I am out of contract on 16 January On Monday 6 J...
I've got an existing thread but no one is replying to it: https://community.virginmedia.com/t5/Managing-Your-Account-Cable/Loss-of-service-and-rescheduled-engineer-visits-without-reason/m-p/5595663#M273253I have been private messaging with Lee_R but ...
Received a letter today informing me that I'm being charged for not returning a BB router kit. In fact, I returned it on 21 December and have the Yodel receipt to prove it. But, incredibly, there's no contact info! How can I respond if no address, nu...
Awful company and cant wait to be rid of my contract with these thieves. Change your contract without permission and then just send generic ridiculous replies to your complaint.. and do not reinstate the contract you took out and agreed too.Terrible ...
Hey forum teamI've just renewed my contract and the new contract was sent to an email I no longer have access to.Now I've had a look and saw that some people in here got this solved by sending a private message, do I have to send that private message...
I had my service suspended, I have now paid and still have not had service resumed can anyone help? thanks Shehzad
