I decided to get an extra Flex box as I’m in an XPON area, initially went for £80 a month & downgrade from 1gig to M500, anyway decided to cancel that as I just wanted1 flex box.contacted VM CS they said I’d have to cancel them & send both of them b...
Hi I’m having the same issue also not had anything about my router being delivered and it said it would be today.
This is just getting ridiculous. I have tried many times to switch to e-billing now. On the last attempt Hayden from Customer Service told me he had solved the issue after a very long and complex process. However, today yet again I received my bill ...
I need a VAT invoice , the Virgin Media bill does not include VAT.
Hi there,I have placed my order online on last Thursday 30/5. Although I received my contract information, there was no welcome email and account number for me to create my online account.I just want to make sure my order is correctly placed and rece...
Hi,I accepted an email renewal offer on October 19th 2024 and received the pre-contract documents and an order summary on the same day. As of today (November 5th 2024), the order still hasn't been processed.The end of contract statement in my account...
Hi,I signed up to Virgin Media today, but I have a customer service question about the installation and haven't received a welcome email with an account number or area code.I have received my pre contract documents and a text saying that my kit will ...
On the 7th of August 2023 I ordered the Ultimate Volt Bundle over the phone for installation in September 2023. I'm curious as to why I was not offered the choice of the Hisense TV or £200 bill credit, which I believe was offered on the 7th August an...
Hello like countless other people on here I am unable to opt out of paper bills, which I don’t recall opting into in the first place. I have read various ways to opt into ebilling and none of them work. Please help sort this out for me.
