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Forum Posts

Need account number and area code

I’ve just ordered broadband and it said I would get my router today I’ve not had a email with delivery also on the contract sheet I don’t have account number or area code both are blank can anyone help.

Dna25 by Joining in
  • 4964 Views
  • 1 replies
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Extend cancellation date

Hello, I am in the same situation, where I have cancelled my contract but would like to extend it until the new provider instals their services. Would greatly appreciate your assistance 

Elmau234 by Joining in
  • 319 Views
  • 1 replies
  • 0 kudos

Stop Service Outage Texts

Hey all,A month ago we had a problem with our internet and so on the Service Status page I put my number in to receive updates to when the service is back online.It worked and let me know by text when it was back online - only thing is, I’ve been rec...

MarkyUK by On our wavelength
  • 4622 Views
  • 35 replies
  • 0 kudos

Misleading website offer

Could anyone help me please. My contract is up for renewal and the website states that I can renew now and keep my existing services for the same price as I am currently paying. However, on trying to do that and reading the contract documents, it app...

MEB1 by Joining in
  • 549 Views
  • 4 replies
  • 0 kudos

Register Account

I have just had the account transferred by the bereavement team but I am unable to register for My Virgin. It gets to the create password stage and just says there was an error, please try again later. I need to check if all the email addresses have ...

Snake_78 by Joining in
  • 2663 Views
  • 1 replies
  • 0 kudos

2nd storey flat old fittings

hi i live in a block of six flats,top floor,the outside cable is around 20yrs old and has been pulled out of its clips in the current wind,services are still working and im having it,hopefully attached back to the wall by a handyman with a ladder !is...

Resolved! Netflix charges

Hi Carly,   Please can you explain why Virgin are then Charging us £7 when it is only 4.99 through netflix....my bills actually state premium on both parts. I'm sure we would have received notice from Virgin that this would happen.  It's a bit off.  ...

Wrong number on account

Hi, I finally got my SAR email with the links to download it But unfortunately, it seems that it also sends an SMS to your phone with a code. My phone number has changed since leaving Virgin Media so the number on my account details is not the valid ...

Blakey47 by On our wavelength
  • 4723 Views
  • 1 replies
  • 0 kudos

cable damaged outside

I'm trying to get hold of someone at Virgin to get a cable repaired urgently. I'm having some building work done and the cable was cut this morning. I work from home a lot so this is pretty urgent. I've tried customer services and none of the phone o...

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