Moving House woes

Background: my previous 18-month contract with Virgin Media ran out last summer. Knowing I was moving house soon I didn't do anything to renew it as I didn't want to get locked into a new contract without knowing I could take services with me to a ne...

Been charged for routers that have already been returned £105

Hello,I have received a new bill a few days after receiving confirmation that i hVe returned both routers.Please can this be looked at asap.  I really do not want £105 going out of my account for something that is not owed at all. I returned the item...

Re: How to downgrade package

I've got the same issue.  Online under change package help and support, there is an option 'cancel or downgrade' that takes you to this page:  https://www.virginmedia.com/help/leaving   where there is no option to downgrade except by phoning Virgin. ...

Contract renewal link does not work

I received the renewal email today and the link provided does not work. I understand that this is an ongoing issue and the 'we are aware of this...', doesn't really compute!

Netflix Subscription cancelled

I received an email from Netflix to state my subscription  which is part of the Volt package has been cancelled. It is now impossible to restart membership  from the set-top box. VM Customer service has been unable to resolve. Netflix customer servic...

Orderd a package but no welcome email

Hi I ordered a package on 29th January 2024 got contract docs etc in a pre contract email but have not received a welcome pack with my account number and area code so I can sign in to see updates to my order. Any help and info on my order would be gr...

Re: Can't see my bill at all

Same problem here. Virgin are quick enough to take your money but unable to provide a basic service like enabling you to look at your own bill.

M&T incorrect information supplied

Called & spoke to an agent over a month ago to get an M&T done to my new property. Agent advised i would keep same package with no new contract and package would be at the same cost for nxt 6 months with 1gig bb.Received bill today & horrified to see...

Incorrect bill

Why is it so hard for the idiots in the billing department to provide a correct bill? I moved house in October, no package change etc. Simple to change address, right? Wrong. Every month I have to phone and fight the bill because some moron cant work...

Hi @Lee_R I am incredibly stressed over the situation I’ve had with Virgin since September 2023.I had over 10 calls with Virgin since… I’m this close to going to Ofcom and Cicas with all the evidence… False promises of engineers being sent. False pro...