Community FAQ
Managing Your Account - Cable
Please remember to keep your personal information private
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Sign In to Post

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by • Moderator
  • 22406 Views
  • 38 replies
  • 7 kudos

Good Riddance Virgin

Today I received a call from the ombudsman confirming that my complaint against VM has been accepted. Since January I've had nothing but stress from VM, it started with an email I received saying if I sign up for another 18 months then I would get th...

Retreave Live Conversation

I had a Live Chat conversation last week with a VM agent that I wish to retrieve as it hasn't been sent to me.Essentially, they had promised certain conditions would be upheld on my outstanding complaint and it would be visible on my VM account withi...

artywood by • Joining in
  • 87 Views
  • 1 replies
  • 0 kudos

Correcting address

I need to correct an address mismatch between my Virgin and O2 accounts, as this seems to prevent O2 from recognising Volt eligibility. The virgin account includes a flat number, which is odd as the property is a single dwelling (the O2 address finde...

April bill rise and June renewal offer

HiCurrent bill is £50/month.  April bill rise now £54.40/month.  Renewal offer for June showed “My current package £58.80”.Where's the £58.80 come from?  I’ve already had the price increase by £4.40 on the £50.  Has that messed up what renewal offers...

sulligogs by • On our wavelength
  • 92 Views
  • 0 replies
  • 0 kudos

Resolved! Upgrade offer not yet activated.

Greetings,My contract expired and I was offered a new 18 month deal on "My Virgin Media" which I accepted as it was a faster speed (M125 to M250) for around £11.50 less per month than I pay now. I received the contract information sheet via email and...

Top