Managing Your Account - Cable

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Internet for over 2 weeks!! Barry VOG, S.Wales","conversation":{"__ref":"Conversation:conversation:5642127"},"id":"message:5642127","revisionNum":1,"uid":5642127,"depth":0,"board":{"__ref":"Forum:board:ManageAccountCable"},"author":{"__ref":"User:user:692967"},"metrics":{"__typename":"MessageMetrics","views":49},"postTime":"2025-05-19T16:49:12.145+01:00","lastPublishTime":"2025-05-19T16:49:12.145+01:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})":" Anyone else been without broadband and tv for over 2.5 weeks.  It's becoming a joke now.  Every time I ring call centre they just give me the service status information. The repair date gets put bac...","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":0,"repliesCount":5,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:5642192":{"__typename":"Conversation","id":"conversation:5642192","topic":{"__typename":"ForumTopicMessage","uid":5642192},"lastPostingActivityTime":"2025-05-19T21:23:28.975+01:00","solved":false},"User:user:53527":{"__typename":"User","uid":53527,"login":"derryck","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://community.virginmedia.com/t5/s/virgin/m_assets/avatars/default/avatar-10.svg?time=0"},"id":"user:53527"},"ForumTopicMessage:message:5642192":{"__typename":"ForumTopicMessage","subject":"360 box false pretences","conversation":{"__ref":"Conversation:conversation:5642192"},"id":"message:5642192","revisionNum":1,"uid":5642192,"depth":0,"board":{"__ref":"Forum:board:ManageAccountCable"},"author":{"__ref":"User:user:53527"},"metrics":{"__typename":"MessageMetrics","views":33},"postTime":"2025-05-19T20:21:55.335+01:00","lastPublishTime":"2025-05-19T20:21:55.335+01:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})":" My friend had an offer to swap her very ancient box (the long, thin one) for a 360. 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So I signed a new 18 month contract in August 2024. Since then with price rises etc.. 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With bill extension","conversation":{"__ref":"Conversation:conversation:5642124"},"id":"message:5642124","revisionNum":1,"uid":5642124,"depth":0,"board":{"__ref":"Forum:board:ManageAccountCable"},"author":{"__ref":"User:user:946084"},"metrics":{"__typename":"MessageMetrics","views":12},"postTime":"2025-05-19T16:36:59.854+01:00","lastPublishTime":"2025-05-19T16:36:59.854+01:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})":" Im wondering if anyone could help me in regards to puttin an extension onto my current bill until monday the 2nd of june , had an unexpected expense at home unfortuantely and have been left short 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providers, but Virgin doesn't recognise account number for OTS process!","conversation":{"__ref":"Conversation:conversation:5642116"},"id":"message:5642116","revisionNum":1,"uid":5642116,"depth":0,"board":{"__ref":"Forum:board:ManageAccountCable"},"author":{"__ref":"User:user:523534"},"metrics":{"__typename":"MessageMetrics","views":41},"postTime":"2025-05-19T14:54:31.700+01:00","lastPublishTime":"2025-05-19T14:54:31.700+01:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})":" So we are out of contract, far from happy with current out of contract price of £78.35  the online re-contract price is a joke at £53.28 for 1 gig 18 month contract when the previous price was £49.11...","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"repliesCount":3,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:5642149":{"__typename":"Conversation","id":"conversation:5642149","topic":{"__typename":"ForumTopicMessage","uid":5642149},"lastPostingActivityTime":"2025-05-19T18:34:01.388+01:00","solved":false},"User:user:716476":{"__typename":"User","uid":716476,"login":"obanite89","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":null},"id":"user:716476"},"ForumTopicMessage:message:5642149":{"__typename":"ForumTopicMessage","subject":"Latest 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find WS or CH order reference","conversation":{"__ref":"Conversation:conversation:5559138"},"id":"message:5559138","revisionNum":1,"uid":5559138,"depth":0,"board":{"__ref":"Forum:board:ManageAccountCable"},"author":{"__ref":"User:user:936546"},"metrics":{"__typename":"MessageMetrics","views":823},"postTime":"2024-08-27T11:16:20.095+01:00","lastPublishTime":"2024-08-27T11:16:20.095+01:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})":" Hi, I need the order reference number (starting with WS or CH) for top cashback uk.   I can't find this on any email, email attachment, letter, or in the app.   The only advice I've seen is to 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