Rang the 0345 454 1111line to see if I could add a TV package to my existing broadband only account and was given a great price for “bigger” broadband, TV package including Sky Sports HD and Sky Cinema, however, the guy was pushing me to “sign up” th...
I set up an account early last year. A confirmed install date was made for the middle of March. It wasn't installed until the 26th October! They did the external work on the wrong house and kept trying to do the internal work even though the external...
Hi, the round black conduit cap in the pavement is missing would you review and arrange to have it replaced if necessary please. The pipe is at the end of the driveway but doesn't carry the cable to the house, a second access point was created on th...
On the 16th of January I received an email from Virgin Media. Included within was: It looks like your contract's ending soon. As a thanks for being a Virgin Media customer, for a limited time only, get the same great package for the same price. I cou...
Back in August 2023 I rung up and cancelled virgin media because I was moving in with my partner. When I talked to them they said I didn’t have to pay the early dissociation fee because the new address couldn’t take virgin media.They as me to send pr...
trying to acess the renewal link bundles/prices ect as is nearly time to renew.cannot do so for weeks now,its not an isolated issue as others have the same problem,please fix.thanks
Hi, I've called a few times about an issue with my renewal. I renewed my contract at the beginning of January for £82 per month and the renewal never activated so my bill has been coming through at £181 instead.I called to get this dealt with, I was ...
I have written several emails to Virgin Media for redressal of my Complaint but all falling on deaf ears. Thus, it's of no surprise that Virgin media is the UK's most complained about broadband provider, according to media reports. I write this aft...
Hello, I’m writing due to an issue with my account. I’m hoping your team can help me with this and would be very grateful for your assistance in this matter. I was on the phone to your team several times on the 9th May and previous attempts before. I...
Like many on the forum, I received an email with a renewal offer for my contract which runs out in July.I looked at the deal and despite it saying it was the same package, it had dropped TNT Sport, yet was going to cost me moreNaturally enough, I di...
