Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...
Hello.I have had to cancel my Virgin Media package, but I'm wondering if I will be able to extend my cancellation date.My contract is due to end on 21st April, but I would like it to end on the 2nd May if possible.Thanks in advance, Ian Swift
I agreed a new UK contract in January 2024 with Stream Box and M250. The sales advisor could not discount further but offered "free" Netflix which is clearly stated on my contract summary sheet. Having only just checked our account, we do not have Ne...
Anyone had experience of ignored Complaints. Raised 2 over that last few weeks ( plus numerous chats and calls) and both been closed with no response or update so clearly not acting in line with VM published complaints procedure.Just want to get a re...
Hi, I'm hoping someone from Virgin on here can confirm my thinking as I'm getting absolutely no where with customer services on the phone. I changed my direct debit date about 2 weeks ago to the 1st of the month. I understand doing this would cause ...
Hi - seems to be a few similar posts on this topic - but just looking for some help resolving my specific issue which seems a little different.I’ve recently cancelled and was left guessing whether I’d be asked to return equipment (I.e. told I may be ...
I have this same issue, any chance you can sort please @Ashleigh_C
Trying to get intouch with Beavement centre is worse than getting blood out of a stone...necessary form duly sent off with death cert...no change in direct debit no reply from virgin, tried 4 times to contact through telephone number given waited 20 ...
I recently upgraded my account after 27 years with Virgin Media, I was told my premium would be £35 a month including wifi and a free tv as a gift. I never received the TV and I am now being billed £82 a month! Complaints ignored or passed around wit...
I received an email from Virgin today telling me "it looks like your contract ends soon" and if I renew I will get a discount. However I have a contract started in April 2023 which runs for 18 months so I would say my contact ends in October 2024. A ...
Had an email through saying if I renew my contract I can get a discount, however I just get oops something went wrong. I cannot upgrade or do anything with my contract via the website or the app as I get this error. Been having this for a few weeks h...
