Managing Your Account - Cable - Page 100

Resolved! Reputational daamage to VM for using Yodel

I was emailed by VM out of the blue to ask me if I wanted to upgrade to the new router as mine was out of date. Cool - I love unexpected gifts. I was told that it would be delivered by Yodel about 10 days later and they would email with a delivery ti...

Billing

Can someone please explain to me what's happening. My monthly bill for £42 was generated on the 23rd February, but on the 24th, so the day after I did an upgrade to my package. My monthly amount is £63 a month, there was also a £35 activation fee. I ...

Resolved! Email offer of early renewal... No update since

Hi, Received an email last week offering an effective freeze... Same package for another 18 months ( no TNT though) I have received immediate confirmation but nothing has happened since. Is it going to happen?

Credit file amendment needed - can’t email team

Hi all,I’m trying to get in touch with the credit file amendment team after seeing some forum posts advising that but the email address posted keeps bouncing back. Does anyone know if this is correct or another way I might be able to contact them? I’...

Email about contract

I have received an email saying I am out of contract. When I spoke to the team about cancelling they informed me it would be a £65 early termination fee and to ignore the email. I am looking to leave - can anyone from the forum team help?

Resolved! Plastic brown box housing cables outside house broken

Morning,The plastic brown box which houses the cables on the outside wall of the house has obviously come loose at some point and the outer cover is missing leaving all the cables exposed.Can a replacement be sent or does an engineer have to come and...

Dad left household but WiFi contract in his name?

Without going too much into detail, we have lost contact with our dad and are unable to reach him in regards to the Virgin Media bill. The contract is in his name and the account is under his email.Has anyone been through similar and if so, what did ...

Virgin Media - please honour my contract amount

Last year I added Sky Sports and a second Tivo box to my contract. I have cancer and felt they may make it easier for me in the fullness of time. A contract amount was agreed, but since July 2023 Virgin have not once debited me with the correct amoun...

More Symmetric Speed add-on woes

Adding symmetric upload to my Gig1 package would be very handy for me so despite the difficulties previously posted about here I though I'd give it a try. (I am on XGS-PON with Hub 5x). As you have probably already guessed I have got precisely nowher...

Still no yodal boxes to send back my equipment

I have left virgin and I have called a number of times as I still have not got my packaging to send the equipment back, Can anyone let me know if there is a way to send this back without this as I dont want to be charged.

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