Forum Discussion

1292's avatar
1292
Joining in
3 months ago

additional account users no longer supported

I have received a VM email confirming 'we’re making for additional account users who access My Virgin Media. We’ve identified you as being an additional My Virgin Media account user. We’re letting yo...
1292's avatar
1292
Joining in
2 months ago

Hi Alessandro,

Yes, that's correct. i don't understand how I am classified as an 'additional' account user 9when I am the only account user) and can't see where/how this is recorded in MyVM. Given my inability to speak to a real person at VM (impossible to get through and even the webchat failed), I can't get a straight or easy to understand response so far.

Maybe a VM Forum Team member might step forward, intervene and explain (better still call me) to clarify.

Mark

Steven_L's avatar
Steven_L
Forum Team
2 months ago

Thanks for coming back to us 1292. We're not able to call you from the forum team or arrange any call backs as we are a digital only team. 

Do you have a main/primary email account and then other email accounts associated with your account? if so the email would be regarding those accounts not your main/primary account.

Kind Regards,

Steven_L

  • 1292's avatar
    1292
    Joining in
    2 months ago

    Thanks Steven_L, I only have a primary ntlworld.com email account and to my knowledge 'no other email accounts associated to it'; how can I check?

    Mark

    • Nathan_B's avatar
      Nathan_B
      Forum Team
      2 months ago

      Thanks for confirming, we can check this for you if you're able to check your PM's and reply with the information we'll ask for.

      Regards

      Nathan