additional account users no longer supported
I have received a VM email confirming 'we’re making for additional account users who access My Virgin Media. We’ve identified you as being an additional My Virgin Media account user. We’re letting yo...
Forum Discussion
The primary account holder has full control of the VM account and can view bills, contract info and make package changes etc.
A secondary account holder has little control of anything and can use the service status function and the refer a friend process.
If I understand your posts correctly, you are saying that you are the primary (and only) 'My VM' account holder but you have received a notification saying that you are not going to be able to use 'My VM'.
Hi Alessandro,
Yes, that's correct. i don't understand how I am classified as an 'additional' account user 9when I am the only account user) and can't see where/how this is recorded in MyVM. Given my inability to speak to a real person at VM (impossible to get through and even the webchat failed), I can't get a straight or easy to understand response so far.
Maybe a VM Forum Team member might step forward, intervene and explain (better still call me) to clarify.
Mark
Thanks for coming back to us 1292. We're not able to call you from the forum team or arrange any call backs as we are a digital only team.
Do you have a main/primary email account and then other email accounts associated with your account? if so the email would be regarding those accounts not your main/primary account.
Kind Regards,
Steven_L
Thanks Steven_L, I only have a primary ntlworld.com email account and to my knowledge 'no other email accounts associated to it'; how can I check?
Mark
