additional account users no longer supported
I have received a VM email confirming 'we’re making for additional account users who access My Virgin Media. We’ve identified you as being an additional My Virgin Media account user. We’re letting yo...
Forum Discussion
Although you should still be able to access your MyVM app and online account using the primary details, you won't be able to access these via the secondary details following the change.
Clearly my understanding level is not where it needs to be. I am the only individual in my household who accesses MyVM, so I do not understand how I am classed as an additional account user, so where/how can I check and what functionality and/or access am I losing, if any?
Thanks.
Mark
Hi Mark,
As advised you will still have access to your Online account but won't be able to make any changes, you can switch to the primary account, this is something we can help you with.
Regards
Paul.
