Forum Discussion

1292's avatar
1292
Joining in
3 months ago

additional account users no longer supported

I have received a VM email confirming 'we’re making for additional account users who access My Virgin Media. We’ve identified you as being an additional My Virgin Media account user. We’re letting yo...
1292's avatar
1292
Joining in
3 months ago

Hi Daniel,

Thanks for your prompt and helpful reply and yes I am a very longstanding VM customer (ntlworld.com email). Forgive me, what am I actually losing, what can I no longer do or what is changing wef 6 Dec? I'm sorry but the original VM email lacks clarity...

Thanks.

Mark

Robert_P's avatar
Robert_P
Forum Team
3 months ago

Although you should still be able to access your MyVM app and online account using the primary details, you won't be able to access these via the secondary details following the change.

  • 1292's avatar
    1292
    Joining in
    3 months ago

    Clearly my understanding level is not where it needs to be. I am the only individual in my household who accesses MyVM, so I do not understand how I am classed as an additional account user, so where/how can I check and what functionality and/or access am I losing, if any?

    Thanks.

    Mark

    • Paul_DN's avatar
      Paul_DN
      Forum Team
      3 months ago

      Hi Mark,

      As advised you will still have access to your Online account but won't be able to make any changes, you can switch to the primary account, this is something we can help you with.

      Regards

      Paul.