additional account users no longer supported
I have received a VM email confirming 'we’re making for additional account users who access My Virgin Media. We’ve identified you as being an additional My Virgin Media account user. We’re letting yo...
Forum Discussion
Hi 1292, thank you for your query.
We're sorry to hear about the problems you've been having getting through to us 😔
Firstly, we can confirm the e-mail is genuine and from Virgin Media O2.
As part of improvements we’re making to My Virgin Media, we need to make some changes to additional online user accounts.
These exist for some customers who have been with us for many years and may include access to their own Virgin Media Mail address.
Additional accounts allow access, when signed in, to our service status checker and the refer a friend process. Both of these can now be accessed outside of My Virgin Media, through our customer website.
If you have any further queries, please don't hesitate to pop back to us.
Regards,
Daniel
Hi Daniel,
Thanks for your prompt and helpful reply and yes I am a very longstanding VM customer (ntlworld.com email). Forgive me, what am I actually losing, what can I no longer do or what is changing wef 6 Dec? I'm sorry but the original VM email lacks clarity...
Thanks.
Mark
Although you should still be able to access your MyVM app and online account using the primary details, you won't be able to access these via the secondary details following the change.
Clearly my understanding level is not where it needs to be. I am the only individual in my household who accesses MyVM, so I do not understand how I am classed as an additional account user, so where/how can I check and what functionality and/or access am I losing, if any?
Thanks.
Mark
Hi Mark,
As advised you will still have access to your Online account but won't be able to make any changes, you can switch to the primary account, this is something we can help you with.
Regards
Paul.
