Wrong email when ordering

[AbiT]

Hi,

Just bought a Virgin Media internet contract. Went through all the details: email, home address, memorable word, bank details, hub delivery date etc. It’s all gone through but I have only just noticed that I accidentally missed a letter in my email address. So I have no way of getting the confirmation email. How do I change the email address?

Since I only put in an email and a memorable word (at no point was I asked to create a password), I don’t think I have an account to login to. Clicking ‘forgot password’ just offers to email me a password reset, which would obviously be sent to the incorrect email. 

How do I fix this?

Thanks!

[Daniel_Et]

Hi @AbiT 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to hear about the situation you find yourself in 😔

In order to look into this for you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,
Daniel

[pdimitra]

Good morning.
I have the same problem too. I've misspelled my email in the broadband ordering process so I cannot verify the application.

Thank you.

Best regards
Panos

[Vikki_M]

Hi pdimitra

Thanks for your post and welcome to our community.

I'd be happy to help correct this email address issue for you.

I'll send you a private message now. Please look out for the envelope in the top right of the page and pop back to me when you can. 

[Vikki_M]

Hi pdimitra

Thanks so much for joining me in a private message.
I'm happy we were able to resolve your concerns together :).
If you have any questions in the future or need any support, please pop back to our community forums and we'd be happy to help.    

Take care.
 

[zeerakmo]

Hello,

I believe I also have the same issue, I bought some broadband with Virgin and selected the installation date which is now today. The engineer hasn't arrived and when I checked a screenshot I took of the order, I see that I entered my email incorrectly, so I wasn't able to sign for anything or confirm anything if it asked too. I was wondering if you could help.

Thanks