When is an offer not an offer?
When its a Virgin Media offer, you all knew that, you would think Virgin Media would know which offers they have sent out, and to which customers, even more importantly which offers have been redeeme...
Forum Discussion
Could Mods help me please, i also took up Virgin Media's renew now and keep your current plan,
So i accepted, also accepted a half price Broadband upgrade Gig1 for an extra £3 Total £82.35
I received a Virgin Media Contract Information Sheet, clearly showing TNT
Your package choice: Broadband, TV & Phone bundle
Full breakdown of your product choice, tier and any additional services.
Broadband
M500 Broadband
TV
Mixit TV
Entertainment Picks (x4)
Sky Premium HD
Sky Sports Collection
TNT Sports
Phone
Line Rental
Weekend chatter
Full PDF file available uploading,
Anyway TNT went off after 2 days, no warning, just disappeared I've never had any communication from Virgin about TNT
To top it all on Tuesday 6-08-24 i called them to see if i could get it back, was told no chance, they were not even allowed to give a discount, while i was on the phone i asked about TV 360s and the lady got them sent out to me, great, but same night i got an e-mail from Virgin, eContract Service change receipt, informing me, Your initial monthly service charge £134.00, obviously i phoned them, a nice woman said she would look into it and would call me back next week, fingers crossed,
- Matthew_ML
Forum Team
Hey crankyjimmy, thank you for reaching out and I am sorry to hear this.
TNT is no longer part of the packages its now an odd on,
However if your paperwork states this then it would be included, we can see you've spoke to the team since this post.
Please do keep us updated.
Hi Matthew
Thank you for your reply, yes getting TNT Sports back would be really good, but right now my great concern is the latest contract I have states my payments will now be £134 a month, should be £82.35, I'm very worried is there something in the small print that I've missed ? a nice lady at Virgin Media said she would look into it and call me back next Thursday only problem is that's 2 days after my cooling of period, to late to cancel contract renewal and broadband upgrade, I'm so tempted to call up and cancel everything while I can, including giving 30 days notice on my original contract, plenty of other providers now, I really would hate leaving Virgin, been there nearly 30 years, with very little problems in the past, just to finish, am I the only person who likes the new tv 369 remote and screen layout ?
- Matthew_ML
Sorry to hear this, please remember any pro rota charges will apply on the bill.
What prices does your renewal paperwork state?
Also does this state TNT sports was included or not, it will state it TNT sports if it is, if its blank this means its not.
Are you enjoying the 360 services?
