When is an offer not an offer?
When its a Virgin Media offer, you all knew that, you would think Virgin Media would know which offers they have sent out, and to which customers, even more importantly which offers have been redeeme...
Forum Discussion
I previously posted that i had been given an offer via My Virgin Media app "Renew now and save choose this deal and keep your current Virginmedia package without loosing anything" my monthly bill before offer £66.55 cost after accepting offer of £79.35, then i received a Virgin Media information contract sheet, showing that price with TNT sports, almost immediately after accepting the offer, i get another offer to upgrade my 500m broadband to Gig1 for £3 a month, good price i accepted, received another Virgin Media information contract sheet this time showing a price of £70 a month, strange, still showing TNT, anyway today TNT sports is gone, and very worryingly for me, and causing me great concern is when i look at My Virgin Media app it shows i will pay £70 this month, but from next payment the price goes up to over £134, i rang up Virgin to cancel, the lady i spoke to said the broadband as it was an upgrade and only activated yesterday then it would be stopped immediately, and i would have no internet, can't imagine life without the internet, when i pointed out the cost going up so much from next month, she suggested contacting the what's app group, that way i could forward screenshots of proof, i thought i could do this, but i'm a pensioner in my 70s and not that clever with computers, really worrying me, any idea's?
Do you really need all that speed?
Thanks for your useful answer.
They regularly use those "renew now" offers with various unexpected changes to confuse a customer into paying for more than they want or need. Now they are frightening you with the loss of internet. It's disgusting and immoral.
Has your old contract actually finished yet? If not you can insist on going back to that and consider what you might do when it ends.
You should ring up and take the menu options for 'thinking of leaving us" so that you can speak to another person. Tell them that you only want the same contract as before and what price will they offer.
