Thank you for your responses.
I had about a week of installation delay costing us to take leave from work waiting for VM technicians who never showed up on 2 occasions and this prompted your team to offer a 10GBP discount on my next bill. You should have this on your record because your agents could see these logs on your systems any time I called. For some reason, the waiver never reflected on my bill, rather it overcharged me asking for 10GBP over my monthly bill. I was also charged 7.50 GBP for late payment in December 2022 when I clearly placed Virginmedia on a Direct Debit from day 1 and until I called to clarify why this was happening, then your agent admitted that the Direct Debit ought to have kicked in but due to some system error, it didn't.
While I've called about 4 times on the issue of the rebate, they've always promised me that the 10GBP waiver would reflect on the next bill. I hope someone can help to look at my account from inception and help with my concerns because I am tired of calling your hotline.