Used same email as old account when purchasing new contract. Can't sign into new account

[Sakotius]

Hi There

I've recently purchased a new 1 gig fibre contract and cannot set it up with the self-install kit. Upon trying to log in to the account to contact live support and set up all the info I need for said conversation, I noticed it was showing my old information from the contract that was cancelled last year. I really am unsure of what to do. I need help setting up my hub as I cannot find the wall box anywhere and have not had chance to use it yet.

Any help would be greatly appreciated.

Thanks in Advance, -Dan

[Steven_L]

Hi Sakotius,

Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your online account, we can help further from here but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L