Upload low rate

[keasy]

On 1gig.

Uploads don't go past 30.

Max transfer rate looks to be ok in the hub settings... In the 120 mill range ~.

Up stream for docsis 3.1 QAM32. Should be 64?

This all started over a week ago when I received a text saying the was a fault then my internet went down for a short while. 

It came back up and I received a text saying the issue was resolved.

Downstream is fine but upload hasn't worked properly since. 

Status checker constantly says that there's a fault with BB and TV and that it will be fixed at 10pm of whatever day I check. So I don't really trust it.

Could a forum mod member look into this for me, please? 

I really can't handle going through the routine standards of the phone support.

I've rebooted and checked cables etc already.

Thanks.

[carl_pearce]

DOCSIS 3.1 upstream QAM should be 256

3.1 Upstream channels

Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation

6

10

33.5

2K

QAM 256

[keasy]

Hey, 

Thanks for replying. 

I guess I'll wait until a moderator arrives.

Thanks.

[Daniel_Et]

Hi @keasy, thank you for your posts.

We're sorry to hear about the issue you're having 😔

We can see you're currently being impacted by an area outage, which has an estimated fix time of 4pm today.

Please let us know how things are looking once the outage has passed.

Thank you for your support @carl_pearce 👍

Regards,
Daniel

[keasy]

Hello, Daniel.

 Uploads are still slow, slightly slower on test at 11:30 pm at 20 up.

DOCSIS 3.1 is still on QAM 32

[keasy]

Just another update. 

Several reboots of the hub this morning and it's still slow on the upstream.

QAM is still 32 on 3.1 and there's several T3 errors showing.

[Molly_T]

Hi Keasy 👋 Thanks for keeping us updated!

Sadly it looks like the known local issues are ongoing. The current estimated fix time/date is 23.09.24 at 16:00 .

We hope it's resolved soon! 🤞

You can usually keep an eye on outage updates here  👉 https://virg.in/service or by calling 📞 0800 561 0061. 

Please do continue to keep us updated. Thanks for your patience in the meantime! 🌞

[keasy]

Hi, Molly.

I've been checking the same site, and it says it will be fixed the same day, every day. It's a bit suspect that every day it changes to the fix being estimated as that same day. 

There's a fair bit of data that needs the proper upload speeds in my household. My son is a music and sound student and regularly uploads rich content. 

On top of that the constant errors are affecting online gaming. 

I believe I've been pretty patient but it's taking too long. There must be a more accurate description of the fault and the fix. It's strange it's only the upload that's affected. 

None of my friends in the same postal area are affected. Which makes me believe it's something more particular to my own household. 

[keasy]

Surprise, surprise.

The fix day has passed and the fault is still present. 

The status checker now days the 26th.

[keasy]

30th September now.

This will just keep going on and on. As said, friends in my area do not have this issue.

I don't think it's related to my upload speed.