Forum Discussion

keasy's avatar
keasy
Superfast
6 months ago

Upload low rate

On 1gig.

 

Uploads don't go past 30.

Max transfer rate looks to be ok in the hub settings... In the 120 mill range ~.

 

Up stream for docsis 3.1 QAM32. Should be 64?

 

This all started over a week ago when I received a text saying the was a fault then my internet went down for a short while. 

It came back up and I received a text saying the issue was resolved.

Downstream is fine but upload hasn't worked properly since. 

Status checker constantly says that there's a fault with BB and TV and that it will be fixed at 10pm of whatever day I check. So I don't really trust it.

 

Could a forum mod member look into this for me, please? 

 

I really can't handle going through the routine standards of the phone support.

I've rebooted and checked cables etc already.

 

Thanks.

  • carl_pearce's avatar
    carl_pearce
    Community elder
    6 months ago

    DOCSIS 3.1 upstream QAM should be 256

    3.1 Upstream channels

    Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation
    61033.52KQAM 256
  • keasy's avatar
    keasy
    Superfast
    6 months ago

    Hey, 

    Thanks for replying. 

    I guess I'll wait until a moderator arrives.

    Thanks.

    • Daniel_Et's avatar
      Daniel_Et
      Forum Team
      6 months ago

      Hi keasy, thank you for your posts.

      We're sorry to hear about the issue you're having 😔

      We can see you're currently being impacted by an area outage, which has an estimated fix time of 4pm today.

      Please let us know how things are looking once the outage has passed.

      Thank you for your support carl_pearce 👍

      Regards,
      Daniel

      • keasy's avatar
        keasy
        Superfast
        6 months ago

        Hello, Daniel.

         Uploads are still slow, slightly slower on test at 11:30 pm at 20 up.

         

        DOCSIS 3.1 is still on QAM 32