Upgraded via my account but not changed

[dibberly]

Hi all

I upgraded my contract via my account online as my current one expires soon but nothing has changed and it still says my contract is expiring soon

can this be looked at please

[Zach_R]

Hi @dibberly,

Thank you for your post and welcome back to our community forums. We're here to help.

I'm sorry to hear you're having some issues regarding a request to upgrade online. When did you request the upgrade? Did you receive any documentation via email confirming the change?

Thanks,
 

[dibberly]

Hi

done it about 3 weeks ago and when it never happened I done it again yesterday. I had the confirmation of your order and pre contract  documents emailed from web team virgin media email address 

[Matthew_ML]

Okay thank you for confirming this.

It can take around 10 - 14 working days to become active, if you get this to confirm it has gone through this means it has successful gone through.

Any issues after this time period please do reach back out.

[dibberly]

Hi

this has still not gone through so can it please be looked at

thanks

[Ilyas_Y]

Thanks for the reply @dibberly 👋🏽

I'll look in to this for you.
Apologies for this.

I'll send you a private message.

Kind regards,
Ilyas.