Upgraded to Gig1 from M250 no change after 8 days

[aaronb03]

I recently purchased an upgrade to gig1 internet speeds on April 26, I got an email confirming my upgrade with an estimated activation date which was Monday 29 April but I haven’t received any updates and there’s no change in my speed. Can anyone help with my issue? Thanks 

[John_GS]

Good morning @aaronb03 

Thanks for posting and welcome to the community. Sorry to hear your order has not been processed yet. Normally with online orders it's a 10 working day timescale but I'll send you a PM now to assist further.