Unable to switch to paperless billing

[Limtek_Ind]

Hi there,

I'm trying to switch my account to paperless billing but the option isn't available.

I've tried following your guide at https://my.virginmedia.com/discover/welcome/your-bill/ebilling.html_1  but options described are not there to select.

Thanks in advance for your assistance.

[Tom_W1]

Hi @Limtek_Ind thanks for your post although we're sorry to hear of your concerns raised here.

I'd like to look into this for you so please expect a PM from me to arrive shortly, and respond directly when you can!
Many thanks