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littleollie's avatar
littleollie
Tuning in
8 months ago

Termination fee credit

Hi, today I've cancelled my contract as I'm moving house and I'm not taking the services with me. During the online chat, I was told that I was to send in a copy of my new rent agreement (that shows new address) , so a credit for the (pro rata) termination fee can be credited to my account  for the final bill.

Can someone point me in the right direction on how & who to send this to? 

I did screen shot but happened to miss that bit 🤦🏻‍♂️

 

Thank you 

 

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  • Ashleigh_C's avatar
    Ashleigh_C
    Icon for Forum Team rankForum Team
    8 months ago

    Hi there littleollie 

    Thank you so much for your post and welcome back to the community forums, it's great to have you back.

    I am so sorry that you are leaving us but I would be more than happy to look into getting the credit sorted for you via a private message.

    I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.