Sky Sports Ultra HD for £28.50 not applied

[DanielFleetwood]

Good afternoon.

I selected an offer in my account to have Sky Sports Ultra HD added for £28.50 last Friday but this has not been applied - I believe this is a manual process.

I called VM yesterday and was told I could add this over the phone and they cancelled my order I did online. I was told this would be done by the end of yesterday but the channels still aren't available.

Is anyone able to add this for me?

[DanielFleetwood]

Spoke to an agent yesterday who said this should take 24 hours to be added but it still isn't added. Would it be possible for someone to private message me to get this added? Thank you.

[Alex_RM]

Hi DanielFleetwood,

Thanks for posting, and sorry to hear you're still waiting on some channels to be added.

So I can get a few more details from you, I've popped you over a private message.

Alex_Rm

[DanielFleetwood]

It's now been 15 days and counting since I ordered this offer and still not been added after I was advised up to 10 days.

I have tried calling VM CS to cancel this change but they can't do anything due to it being an online order.

Can someone please request cancellation of this change please as I can't believe it takes so long to add channels to a package when purchased online given the fact that Sky is instant.

Please confirm when done, thank you.

[Akua_A]

Hi @DanielFleetwood 

Sorry to hear this issue is still ongoing. We can see you were in private messages with our team regarding this issue. Just to clarify, since speaking to our team, have you not received the order in your my VM account https://www.virginmedia.com/myvmo2 We would have also sent out a work order on the day it was actioned.

Thanks, 

[DanielFleetwood]

Good afternoon.

No it still shows the following in my Virgin Media -

All I received was an order confirmation. No emails since.

1.  

[Kath_P]

Hi DanielFleetwood, 

Thanks for coming back to us on this one. If the order has not been processed yet, as it's been over 15 days, it's likely the team were unable to complete it. Online orders are not something that we can view until they've been processed so I think it's best if we take a look at the account to check things but in order to do that I'll need to confirm some information with you to pass security. 

I've sent you a direct message to allow us to do this with you in a private space. If you're using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you're on a mobile/tablet device then instead, click on the little circle icon in the top right then select 'Messages'. 😊

Thanks,