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'Returned' Equipment

FG1972
Joining in

on ‎09-05-2024 10:10

I returned my Virgin Media broadband router etc. on 27/04/24, Yodel tracking confirms it was received by Virgin Media on 03/05/24, yet today I've received yet another reminder (text and email) to return the equipment or face a £65 charge.  How are you supposed to deal with this when Virgin... already have what they requested in their possession!?

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2 REPLIES 2

newapollo
Very Insightful Person
Very Insightful Person

on ‎09-05-2024 10:57

The emails are sent automatically until the returned equpment is booked into VM's systems as being received.

 It can take up to 10 working days (14 calendar) days for the returned items to be picked up by VM's systems as they are entered in bulk

A member of the forum team may pick this up for  you and check in a  few days

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Matthew_ML
Forum Team
Forum Team

on ‎09-05-2024 13:43

Hey FG1972, thank you for reaching out and a warm welcome to the community I am so sorry to hear this.

As mentioned above this is correct, it will get updated.

Please do feel free to keep us updated on the matter though.

Matt - Forum Team


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