Reset password link not being sent

[sgl]

Hi,

I have forgotten my password and when I ask for the link to reset to be sent, it doesn’t arrive. I can’t reset by phone as can’t remember memorable word. Please could some from VM contact to assist.

Thanks

[Lee_R]

Hi @sgl thanks for posting and welcome to our community.

Sorry to hear you've not received your online account password reset. And sorry for any inconvenience this may be causing. I'd love to help you resolve this. I'm going to send you a private message. Please keep an eye on your inbox in the top right of your screen.
Regards
Lee_R