Renewed Existing Contract - Now Netflix with Ads, not Standard

[Greenpalmer]

Hi, a couple of days ago I renewed my existing contract which included Netflix Standard - without ads - but this morning I received an email from Netflix saying that "you’re now getting the Standard with adverts plan through Virgin Media."

At no point during the contract renewal process did it mention anything about downgrading Netflix.

I have checked the new contract docs and both specify Netflix Standard, not Standard with adverts.

Therefore it seems that Virgin has broken the contract just agreed.

Please reinstate Netflix Standard - without ads - so that the contract is complied with.

[japitts]

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@Greenpalmer wrote:

I have checked the new contract docs and both specify Netflix Standard, not Standard with adverts.

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Can you post a screenshot or photo of this?

[Daniel_Et]

Hi @Greenpalmer, thank you for your post.

We're sorry to hear about what's happened 😔

After signing in to your Netflix account, are you being given the option to change your plan to Standard? Advice on how to do so can be found here. 

Please pop back to us at your earliest convenience.

Regards,
Daniel

[Greenpalmer]

Daniel - I think you have missed the point.

I did not change my Netflix option, Virgin did, despite agreeing a contact specifying Netflix Standard without ads only a couple of days previously.

Therefore it's down to Virgin to change it back to what was agreed in the contract between us.

I notice that there are many other posts complaining of exactly the same duplicity on here.

[japitts]

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@Greenpalmer wrote:

I did not change my Netflix option, Virgin did, despite agreeing a contact specifying Netflix Standard without ads only a couple of days previously.

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It would strengthen your case if you can post proof of this to this forum thread.

[Greenpalmer]

I don't need to do this - Virgin has all the information - and I would rather not post my personal details on a public forum.

[japitts]

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@Greenpalmer wrote:

I don't need to do this - I would rather not post my personal details on a public forum.

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That's upto you. But it's commonplace for VM staff on this forum to request copies of the documentation referred to in these scenarios - just redact any personal details.

Anything identifiable wouldn't pass moderation for public view in any case.

[Greenpalmer]

OK I have edited out personal information. Here's the contract info:

[Ayisha_B]

Can you repost it @Greenpalmer as I am unable to see an attachment in your last post?

[japitts]

@Greenpalmer 

You'd redacted your account details and monthly contract price, but not your email address.