On Friday 27th Sept 24 I sent a web chat with retentions as Sky offered me a good deal including movies and sports. Even though it took nearly 3 hours they said if I moved from Vodafone to O2 for my mobile they could offer me bigger combo bundle including sky sports and cinema for £54 per mth.
On Sun 29th I still didnt have sports and cinema so started another web chat which came back saying to they couldnt add them onto the plan, so I raised a complaint. On Monday 30th I got a reply to my complaint suggesting I call customer service. I called customer service and they said if I could send proof of my original web chat they would look at honouring the deal. After a couple of days trying to email proof of my online chat, it kept getting bounce back saying "unable to deliver as virgin beleive it may be spam". On Thursday 3rd I made my last attempt to try and resolve this, so send a massage via messanger and attached the original online transcript which confirmed I was offered the deal. I thought I was getting somewhere as they said I needed new box and as soon as its delivered I has to contact them back to get sports and cinema added.
My new box got delivered this morning so I installed it and sent a message to request sports and cinema added only to receive a message back saying "upon review, it appears the previous agent that offered you the £54 package provided incorrect information, the cost should be £89".
I'm that sick of trying to resolve something that 3 virgin staff said would be honoured I'm going to cancel the lot and move my mobile from O2 back to Voda. Anyone else had simlar experience?
