Renewal date of 27/01/2025 - Cancellation

[Dubyah]

Dear Team.

My contract ends 26/01/2025, when can i notify Virgin of my cancellation.

Regards

Alex

[HavencroftKev]

Try and give Virgin Media notice a close to 30 days of your contract expiry as you can, although you can legitimately give notice now VM media staff will try and fob you off and say you have to give exactly 30 days notice (this happened to me).

Call 150 from you landline and choose option 4, be prepared for an onslaught of VM staff trying to offer you a "great deal" at £50 more than your currently paying.

Stick to your guns and hopefully they will eventually get the message thst you really are intending to leave, some people also suggest sending a recorded delivery letter to VM HQ regarding your intentions to leave.

The other option is if you moving to another provider go down the On Touch Switch route, this is where you take out a new deal with a different company and allow them to do the hard work. However be warned VM kept blocking my move to Sky using this route, firstly by not allowing my landline number to be ported and then by suggesting I'd taken out a new contract with VM (which I hadn't).

Either way VM will make it very difficult for you to leave. 

Good luck

[Matthew_ML · Accepted solution]

Hey Dubyah, I am sorry to see you are wanting to leave us. If you wish to give your 30 days’ notice you can do it  by just sending a WhatsApp with a description of the cancellation to 07803089684 or you can send a letter to Virgin Media, Sunderland, SR43 4AA. 

[Dubyah]

So how do i get a confirmation from either of these methods ?

So i have to ring you up and hope the operator correctly ticks boxes. Just another reason to leave.

[Kath_P]

Hi Dubyah, 

Once you've given your notice, the team will go through the disconnection process with you including confirmation of the date your services will end, any equipment you need to return and final bill details. 

Please let us know if you have any further queries or questions. 

Thanks,