Forum Discussion

Eaeldred's avatar
Eaeldred
Joining in
3 months ago

Removing additional accounts email

Hi all,

I recieved an email part of which said that 'We’ve identified you as being an additional My Virgin Media account user. We’re letting you know that we’ll stop supporting your online account on 06/12/2024'.

I'm not aware of having any additional accounts on Virgin media so am now concerned that mt account is going to be cancelled leaving me with no broadband/phone/TV.  Should I be concerned or is this just some admin tidying up?

I'd be grateful for any help you can provide.

  • Robert_P's avatar
    Robert_P
    Forum Team
    3 months ago

    Hello Eaeldred,

    We're sorry to hear of the confusion caused by the recent correspondence received, we're happy to explain the correspondence and ease any service concerns you may have.

    The email you have received is in regards to your online account, this is where you can log in and view bills etc this in no way relates to your services and they won't be cancelled. We hope this eases any concerns you may have had.