Reset password not working

[Djfishing]

I have the same issue.

have been trying to change it as I got a email about my contract expiring and can’t log on to see when it expires or how much the new contract will be.

please help

[Robert_P]

Hello Djfishing

Sorry to hear of the online account access issues, we understand you wanting access to view the account and up-coming changes and appreciate you raising this via the forums. Welcome to the community.

Can you confirm the following for us please:

• Are you trying to access your online account via the MyVM app or our website login?
• Do you get any error messages when trying to access the account?
• When were you last able to access the online account?

Thanks

Rob