I agree. I have now experienced this twice now. My experience is that my Netflix account, as part of my VM package has been hacked twice. 5 accounts have been set up and language changed to Spanish. My email address has been changed along with password etc. I therefore cannot change any detail. My issue is still outstanding as I reported this to VM via service desks in India and via "BOTs". YesterdayI got billed an extra £10.73 as the "'hackers"'have upgraded to a premium service. VM service desks are ineffective at dealing with this issue and merely pass it on to Netflix. This is learly a breakdown of security between VM and Netflix. VM have stated that I need to wait 10 days for Netflix to deal with. I'm Still waiting. I have written to Lutz Schueler. Yesterday (VM CEO) and copied BBC watch dog as I believe this to be a serious breach of VM security. VM need to call in police / fraud dept to sort out as seemly they cannot rectify themselves. I have been a VM customer for 20 years + and never experienced these type of issues. Long winded note I know but this needs to be taken seriously by VM. Which seemly it is currently not.
