Oops somethings gone wrong

[sharrattm]

i guess this still isn't resolved.
i received several emails offering me a renewal at the same cost. but each times 'oops something went wrong'.
a few weeks on and now I'm getting emails offering me a renewal for  a vague 'just slightly more'...
...  but of course 'oops something (still) went wrong'.

Are virgin media's 'team' completely useless? or is this just a ploy to try and get customers out of contract and onto the bloated charges once there initial 18m contacts expire.

[John_GS]

Hi @sharrattm 

Thanks for posting and welcome back to the community.

I'll send you a PM now to assist further.