My contract is due to end on 21st April, but I've recieved bill for 26th April to 25th May

[Nikki1124]

Hello, I'm also having issues with bills. My Virgin broadband contract ended on the 19th March 2024, I had Sky installed on the 9th April 2024, Virgin hassled me to a pay £51 for a bill from March to April, and this was paid on the 17th April. Since then, I am being chased for a £48.08 bill! I notified Virgin when I paid my £51 bill that I was no longer using Virgin internet. I haven’t used Virgin internet since the 9th April! Yet I’m being charged twice?! 
Now I am being chased by Advantis to pay this bill, I can’t afford to keep paying for a service I have not used since April!! 
Any help would be appreciated. Thanks 

[Nikki1124]

Hello, I'm having issues with bills. My Virgin broadband contract ended on the 19th March 2024, I had Sky installed on the 9th April 2024, Virgin hassled me to a pay £51 for a bill from March to April, and this was paid on the 17th April. Since then, I am being chased for a £48.08 bill! I notified Virgin when I paid my £51 bill that I was no longer using Virgin internet. I haven’t used Virgin internet since the 9th April! Yet I’m being charged twice?! 
Now I am being chased by Advantis to pay this bill, I can’t afford to keep paying for a service I have not used since April!! 
Any help would be appreciated. Thanks 

[Tom_W1]

Hi @Nikki1124 thanks for your post although we're sorry to hear of your concerns raised here.

Please allow me to send you a PM so I can look into this further for you.

Reply directly when you can!
Many thanks

[Molly_T]

Hi Nikki1124 👋 Welcome back to the community! Thanks for posting! 

Sorry to hear about these concerns regarding your billing and contract. It looks like my colleague has already been in touch and offered support via PM from another thread you have posted on (See 👉 here ) 

Hopefully they can get things sorted for you! Thanks for your patience whilst we take a closer look and offer support. 

Wishing you all the best! 🌞