Paid twice, manually and direct debit taken

[Kirsty0702]

Last month I received a new bank card, and I went onto my virgin media app to update details and add the card. I was asked to make a payment on the bill before changing some details, which I paid that day (26th May).

However upon checking my bank, the direct debit has been taken today despite already paying the bill, and my virgin media account is in credit. How do I go about getting this refunded? 

Thanks in advance

[Arissa_H]

Hi Kirsty0702.

Thank you for posting and welcoming you back onto our community forums ☺.

Sorry for the misunderstanding of the payments and I hope to resolve this for you.

I will be private messaging you so I can look into this.

Please watch out for the envelope ✉.

Thank you. 

[Arissa_H]

Hi Kirsty0702.

Thank you for speaking to me on private message ☺.

I am glad I was able to help get this resolved for you.

You can also check your direct debit and your bill breakdown on our app here is the link.

If you ever need us, remember we are one post away! 

Thank you.