I received emails and had the option to renew my contract online which I did and received confirmation of this new contract via email on 21/4/24 - with an estimated activation date of 28/4/24. This date has came and went and nothing has happened until I received my new bill which surprise surprise is billing me for my out of contact price!
I called up last week and the phone team could not help me however i was fobbed off and told that it could take up to 14 days to activate. 14 days has now passed and low and behold the new contract is still not showing on my account.
I can see that this has been an issue for previous customers on this forum. Phoning the virgin media number is useless - so looking for someone who can actually look into this for me? I have the emails etc as proof of contract so this shouldn't be difficult.
