No access to Netlfix included in package

[See-k24]

I have been battling for 3 months trying to get access to netflix that is included in my package. Each time I have contacted virgin I have been told it is passed to IT to send an activation link. Today I am told it is a known issue with a lot of users and to continue waiting then the conversation was abruptly ended by the agent.

Any ideas how to resolve this quickly as it seems there is no motivation to help from any agents i speak to?

[Kath_P]

Hi See-k24, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear you've been having an issue accessing your Netflix. This is something we can certainly check for you but in order to do that I'll need to confirm some information with you to pass security. 

I've sent you a direct message to allow us to do this with you in a private space. If you're using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you're on a mobile/tablet device then instead, click on the little circle icon in the top right then select 'Messages'. 😊

Thanks, 

[jasonu]

i upgraded to 4k version . 28 oct 2024 . then they nice switch all me netflix of as billing problems .

but i have money and direct debit running on account .

so as u have give me the knghtmares that 3 months u be had off with the netflix .

my dreams of tyson fight on hold due feb 2025 😞

nice to see they get the funds out bank and turn it off .

think its cheap deal and u me others withoit netflix ....

vm not on santa good list .