No Welcome email

[tomlondon321]

I joined Virgin broadband on 28th of April and still have not received a welcome email.

I was also charged 79.99 on my first direct debit instead of the 39.99 which was advertised. 

I have called 4 times to get someone to send me a welcome email but got nothing sent to me.

Can someone send me my welome email?

I will deal with the direct debit through the official channels.

[Zach_R]

Hi @tomlondon321,

Thank you for your post and welcome to our community forums. We're here to help.

I'm so sorry to hear you haven't received a welcome email and also have a dispute with your first bill. Have you checked your spam/junk folder to see if the welcome email has landed there by mistake?

Regarding the bill, have you checked this over to see what the additional disputed charges are for?

Thanks,