on 02-05-2024 17:55
I am due to disconnect on 20/05/2024
I spoke to Virgin Media about the early disconnection fee. They said as I am moving to an area they cannot supply, I won't need to pay the EDF. Part of the message added below.
I have since sent them a water bill, and a council tax bill with the new address which they cannot supply. The two emails were sent to homemovers@virginmedia.co.uk as requested.
I have had no response and I am quite concerned this EDF is going to be applied. I have spoken to them several times and no one seems to be able confirm if the EDF has been removed.
"If you can provide us the required documentation showing your new address within the next 28 days we will apply a credit to your account removing the early disconnection fee. Once you confirm, you will receive an email to your registered email address which will outline all of the details and required documentation you need to provide to us. Upon sending the documentation a correspondence will be sent back to you detailing the next steps.
The documents that will be accepted are:
Bank Statement
Mortgage Information
Rental Agreement
Driving Licence
Insurance Documentation
Utility Bill"
on 06-05-2024 08:31
Hi Jordanhardie,
Thanks for posting this on our Community Forums, we are sorry to hear you're leaving us soon but we are happy to hear you're moving into a nice new home 😊
I apologise that the Team have not replied to you about the EDF's after you've sent in your documents, but we can see from your services on our side that you may have spoken to someone recently about this.
Could you confirm whether this is true and what they mentioned?
Thanks,
Megan
on 07-05-2024 09:02
Yes I have spoken to someone recently about this, but they have not confirmed anything, just like i mentioned in my post.
on 09-05-2024 16:51
Hey @jordanhardie,
Thanks for getting back to us, with regards to the email sent, can you confirm when you sent this to the team?
Joe
on 09-05-2024 19:19
I sent two emails each with a utility bill
The first was sent on the 23rd of April and the second was sent on the 2nd of May,
on 09-05-2024 19:20
Sorry
29th of April - first email
2nd of May - second email
on 12-05-2024 15:59
Thank you for that information. Since your last post have you had any further response?
^Martin
on 13-05-2024 07:47
Hi Martin,
No, I have not received any further information
on 15-05-2024 13:38
Thanks for coming back to the thread.
I'll send you a PM now to assist further.
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
on 15-07-2024 09:30
Hello I'm having the same issue I'm cancelling my virgin and sent over proof to the homemovers with evidence they requested but I've had nothing back after two emails to them .
Any help would be appreciated